Privacy Policy

Contact

Privacy questions, data requests and complaints can be sent to bombshellstudioshelp@gmail.com and we will respond within 30 days.

Information we collect

Details you give us directly, such as your name, email address, phone number and the content of any message or enquiry you send.

Order information, including the items ordered, delivery address and order history. Card details are handled by our payment provider and are never stored by us.

Booking information where you reserve an appointment, including your name, contact details and preferred time.

Technical information created automatically when you browse, such as your device type, browser, approximate location and the pages you view.

How we use information

To respond to enquiries and provide customer support.

To process, fulfil and deliver orders, and to handle any issues with them.

To manage appointments and send booking confirmations or reminders.

To keep the website secure, prevent fraud and understand how the site is used so we can improve it.

To send marketing emails only where you have asked to receive them. Every marketing email includes an unsubscribe link.

Legal bases

We rely on contract to fulfil your orders and bookings, legitimate interests to run and secure our business, consent for marketing and non-essential cookies, and legal obligation for tax and accounting records.

How information is stored

Information is held securely by the service providers we use to host the website, run the shop and process payments. Access is limited to people who need it to do their job.

Some providers may process information outside your country. Where that happens we rely on appropriate safeguards such as standard contractual clauses.

Data retention

Enquiries and booking records are kept for up to 2 years after your last contact.

Order and payment records are kept for 7 years to meet tax and accounting requirements.

Marketing records are kept until you unsubscribe, and unsubscribe records are kept so we do not contact you again.

Sharing information

We share information only with the providers who help us operate: website hosting, the online shop and payment processing, delivery partners, our booking tool, email delivery and website analytics.

We never sell your personal information. We may disclose information where the law requires it.

Cookies

The website uses essential cookies to function. Analytics and marketing cookies load only after you accept them. See the Cookies Policy for detail.

Your rights

Under UK and EU data protection law you may request access to your information, correction, erasure, restriction or portability, and you may object to processing or withdraw consent at any time.

Where US state privacy laws such as the CCPA/CPRA apply, you may request to know, delete or correct your personal information and opt out of any sale or sharing of it. We do not sell or share personal information.

You also have the right to complain to your data protection regulator, such as the ICO in the UK.

Children

This website is not directed at children under 16 and we do not knowingly collect their information.

Making a request

Email bombshellstudioshelp@gmail.com with your request. We may need to verify your identity before we can act on it.

Changes to this policy

We may update this policy from time to time. The latest version is always published on this page.